Hi, I’m Sao. 👋
A UX Researcher and Designer with over 8 years of experience crafting intuitive and user-centered products and services.
Experience
UX Designer - Mastercard
2022 - 2024
Led collaborative workshops with stakeholders, product, and engineering teams to identify key moments and opportunities for enhancing customer journeys. Facilitated cross-functional discussions to map and analyze current workflows, pinpointing areas for new flows and process improvements. Utilized existing research to define pain points and championed early usability testing to validate assumptions and refine solutions. Created high-fidelity prototypes to test product concepts and user interactions. Managed and continuously evolved the project's design system to ensure consistency and scalability. Implemented efficient team processes for tracking and prioritizing milestones, ensuring timely delivery of critical tasks.
UX Researcher & Designer - Softheon
2019 - 2022
Led UX design within a cross-functional team, driving the successful completion of 15+ projects aimed at enhancing product interfaces and user experiences. Spearheaded the redesign of the proprietary Converge e-commerce site, reducing abandonment rates by 30% and boosting mobile usage by 30%. Managed the end-to-end design process for the Member Portal, from ideation through to launch. Initiated and led the development of the company’s first design system, improving consistency and collaboration across teams. Established a research-driven approach to problem-solving, creating structure around the design process to effectively manage goals, priorities, and deliverables.
UX Design Consultant - Gesture
2019
Developed design solutions to address user needs and business challenges, leveraging user research, usability testing, and visual design. Enhanced mobile experiences by optimizing functionality and improving accessibility, ensuring a seamless and inclusive user journey.
Research Support Specialist - Research Foundation SUNY
2015 - 2018
Supported four research projects and independently managed two studies from initiation to completion, ensuring timely enrollment and successful study closeout. Recruited and guided participants through study procedures, conducted clinical, behavioral, and physical assessments, and provided supervision and training for team members to maintain study quality and integrity.