Hi, I’m Sao. 👋
A UX Designer based in New York with over 6 years of experience crafting intuitive and user-centric solutions across healthcare and fintech.
Experience
UX Designer - Mastercard
2022 - 2024
✧ Led collaborative workshops with stakeholders, product, and engineering teams to identify key moments and opportunities for enhancing customer journeys.
✧ Facilitated cross-functional discussions to map and analyze current workflows, pinpointing areas for new flows and process improvements.
✧ Utilized existing research to define pain points and championed early usability testing to validate assumptions and refine solutions.
✧ Created high-fidelity prototypes to test product concepts and user interactions.
✧ Managed and continuously evolved the project's design system to ensure consistency and scalability.
✧ Implemented efficient team processes for tracking and prioritizing milestones, ensuring timely delivery of critical tasks.
UX Researcher & Designer - Softheon
2019 - 2022
✧ Led UX design within a cross-functional team, driving the successful completion of 15+ projects aimed at enhancing product interfaces and user experiences.
✧ Spearheaded the redesign of the proprietary Converge e-commerce site, reducing abandonment rates by 30% and boosting mobile usage by 30%.
✧ Managed the end-to-end design process for the Member Portal, from ideation through to launch.
✧ Initiated and led the development of the company’s first design system, improving consistency and collaboration across teams.
✧ Established a research-driven approach to problem-solving, creating structure around the design process to effectively manage goals, priorities, and deliverables.
UX Design Consultant - Gesture
2019
✧ Developed design solutions to address user needs and business challenges, leveraging user research, usability testing, and visual design.
✧ Enhanced mobile experiences by optimizing functionality and improving accessibility, ensuring a seamless and inclusive user journey.
Research Support Specialist - Research Foundation SUNY
2015 - 2018
✧ Supported four research projects and independently managed two studies from initiation to completion, ensuring timely enrollment and successful study closeout.
✧ Recruited and guided participants through study procedures, conducted clinical, behavioral, and physical assessments, and provided supervision and training for team members to maintain study quality and integrity.